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It is even more cost-efficient than having a full time assistant. Calls are responded to by Australian call centre employees, then the messages sent out as an e-mail which I can react to consequently. The receptionists learn more about your service and can field most questions instantly. Ones they can not are forwarded using email.

OfficeHQ has been one of the finest service and way of life choice I have ever made. OfficeHQ have actually been extremely specialist, receptive and efficient in dealing with the phone calls for the charity I function for.

Their customer service team (I've recently been dealing with Amanda & Holly) are unbelievably helpful and receptive. And after that 5 celebrities to the reception group that are absolute specialists when addressing the calls coming via from our clients.

We wouldn't have grown and been effective as an on-line store without the solutions of OfficeHQ. We relate to OfficeHQ as the 'voice of our service', a partner that does a terrific work every single time driving sales enquiries to us rapidly by email and text, permitting us to react swiftly.

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We have patronized of OfficeHQ for a variety of years. I could not recommend them much more very. 5 stars all round. We have actually been using OfficeHQ effectively as our inbound telephone call centre for over five years now. We are happy with the solution. Running a net services company requires a consumer phone line which always obtains responded to, whatever time of the day, or just how numerous phone calls come in at the same time.

We are pleased that OfficeHQ has actually transformed out to be the right choice. We have been pleased with OfficeHQ.

The reception group are polite and well-spoken, which raises our brand name and offers the assumption that we are constantly available. It truly takes the pressure off me knowing OfficeHQ will answer my call if I can't, or if I get on another telephone call. OfficeHQ receptionists actually pay attention to my callers and send me a message detailing what the phone call was relating to.

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It's an excellent solution and extremely recommended. Because involving the solutions of OfficeHQ over three years ago, our team of psycho therapists have the certainty of recognizing that, when we are not readily available, the phones will certainly be addressed by an expert OfficeHQ assistant in a warm individual manner. Our method has all the advantages of a committed assistant, without the expensive expense of employing and educating one more team member.

They truly execute as a smooth expansion of the practice, replying to contact a truly specialist and caring way - virtual call answering. In realty our consumers call in between 8am and 8pm, well outside conventional business hours. We require to be completely confident that all our client calls are reacted to swiftly

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I truly believe involving an assistant on team could not match the solution OfficeHQ supplies. The cost-benefit of using OfficeHQ for a small company like ours is wonderful; it has all the advantages of a permanent assistant, without the cost or require to take care of one more team member. OfficeHQ has supplied an extremely valuable solution over the last 5 years.

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The service is efficient and rate reliable and we see OfficeHQ as an indispensable component of our interaction technique. I would extremely suggest OfficeHQ to anyone who is trying to find a specialized incoming telephone answering solution! We have been using OfficeHQ's services for numerous years currently and it's of the greatest criterion.

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We are a 40-year-old service and OfficeHQ have actually been a godsend to us. I very advise to any kind of business looking for an excellent answering system, call OfficeHQ.

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Yes. This is described as "call overflow". A lot of firms require their telephone call to be responded to only when they are incapable to take the phone call themselves. As an example, if you get out of the office for an hour or your in-house assistant mosts likely to lunch, is on leave or is hectic on another call and you have several phone calls coming in at the one time.

In such circumstances our receptionists will certainly then respond to the phone as if we were in your workplace. You're always in control and can unwind knowing you will never ever miss an additional vital telephone call again!.

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